FAQ

Welcome to our FAQ page! Here, we cover common questions about our products, order tracking, returns, payment security, and more. For any inquiries regarding shipping times, return policies, or payment security, you'll find clear answers to ensure a smooth shopping experience.

 

You can track your order using the Track & Trace number you received via email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.

NOTE: Sometimes the Track & Trace email may end up in your spam folder, so be sure to check there first!

Contact us via email with an explanation and a photo or video of the issue, and we will work together to find a solution as quickly as possible.

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data poses no risk at any time. Your security is our top priority!

You can return any product for any reason within 14 days of receipt. We offer a no-questions-asked return policy. Once we receive the item back in good condition, we will process your refund within 2 business days.

Due to a high volume of orders and our commitment to reducing environmental impact, shipping times may be slightly longer than usual. We strive to minimize emissions by using eco-friendly shipping methods, which can sometimes extend delivery times. To ensure we meet your expectations, we provide the following estimates:

  • Processing Time: All orders will be shipped within 24-48 business hours.
  • Delivery Time: Shipping typically takes around 5-8 business days, depending on your exact location in England.

We appreciate your patience and understanding as we work to deliver your orders in an environmentally responsible manner. If you have any questions or need further assistance, please don’t hesitate to contact us.

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal

Your payment information is securely processed to ensure your transactions are safe.

Other question?

If you have a question that isn't addressed here, please don't hesitate to reach out. Our customer service team is ready to assist you with any additional queries you may have. Feel free to contact us via our contact page, and we'll get back to you as soon as possible.

Thank you for choosing us!