Shipping Policy

Delivery Times
Here are the average delivery times for all our packages:

  • Order Processing: Once your order is placed, we process it within 1 to 3 business days. During the week, this typically takes one business day, but if your order is placed on Friday evening or over the weekend, it might take a bit longer.

  • Shipping Duration: After processing, your order is shipped, and delivery generally takes 6-10 business days.

We are dedicated to making the ordering and delivery process as efficient and seamless as possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer service team. Below, we outline how your order will be handled and shipped.

 Shipping Costs

We offer free shipping on all orders. Additionally, no minimum purchase is required.

 

Eco-Friendly Shipping
We are dedicated to minimizing our environmental impact. Our shipping practices are designed to be as eco-friendly as possible. Our online orders are shipped from our central warehouse to optimize efficiency and offer you the best prices possible. By centralizing our operations in a single location, we can streamline our processes, reduce overall shipping costs, and pass those savings on to you. Additionally, this approach helps us maintain an eco-friendly stance by consolidating shipments, which reduces the carbon footprint associated with multiple, smaller shipments. We are committed to sustainability and strive to minimize our environmental impact while providing you with top-quality products. But the downside of this approach is that it might take a bit longer.

Thank you for your understanding and support!

You can track your order using the Track & Trace number you received via email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.

NOTE: Sometimes the Track & Trace email may end up in your spam folder, so be sure to check there first!

Contact us via email with an explanation and a photo or video of the issue, and we will work together to find a solution as quickly as possible.

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data poses no risk at any time. Your security is our top priority!

You can return any product for any reason within 14 days of receipt. We offer a no-questions-asked return policy. Once we receive the item back in good condition, we will process your refund within 2 business days.

Due to a high volume of orders and our commitment to reducing environmental impact, shipping times may be slightly longer than usual. We strive to minimize emissions by using eco-friendly shipping methods, which can sometimes extend delivery times. To ensure we meet your expectations, we provide the following estimates:

  • Processing Time: All orders will be shipped within 24-48 business hours.
  • Delivery Time: Shipping typically takes around 5-8 business days, depending on your exact location in England.

We appreciate your patience and understanding as we work to deliver your orders in an environmentally responsible manner. If you have any questions or need further assistance, please don’t hesitate to contact us.

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal

Your payment information is securely processed to ensure your transactions are safe.

Other question?

If you have a question that isn't addressed here, please don't hesitate to reach out. Our customer service team is ready to assist you with any additional queries you may have. Feel free to contact us via our contact page, and we'll get back to you as soon as possible.

Thank you for choosing us!