Privacy Policy

At Verve London, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the practices described in this policy.

Information We Collect

  1. Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, and shipping address.
  2. Payment Information: We collect payment details such as credit card numbers or other payment methods used for transactions. This information is processed securely.
  3. Usage Data: We collect data on how you interact with our website, including IP addresses, browser types, pages visited, and other usage statistics.

How We Use Your Information

  1. To Process Orders: We use your information to fulfill and manage your orders, process payments, and deliver products to you.
  2. To Improve Our Services: We analyze usage data to enhance our website and services, ensuring a better shopping experience.
  3. To Communicate With You: We may use your contact details to send order confirmations, updates, newsletters, and promotional offers. You can opt-out of marketing communications at any time.
  4. To Ensure Security: Your information helps us protect against fraud, ensure the security of our website, and comply with legal obligations.

How We Protect Your Information

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure encryption protocols and access controls.

Data Sharing and Third Parties

We do not sell or trade your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our website and fulfilling orders, subject to strict confidentiality agreements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our website. You can manage cookie settings through your browser.

Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at [contact email].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@vervelondon.com. We are here to assist you and ensure your privacy is maintained.

Thank you for trusting Verve London with your personal information.

You can track your order using the Track & Trace number you received via email. Enter the Track & Trace number on our Track & Trace page to view the status of your delivery.

NOTE: Sometimes the Track & Trace email may end up in your spam folder, so be sure to check there first!

Contact us via email with an explanation and a photo or video of the issue, and we will work together to find a solution as quickly as possible.

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data poses no risk at any time. Your security is our top priority!

You can return any product for any reason within 14 days of receipt. We offer a no-questions-asked return policy. Once we receive the item back in good condition, we will process your refund within 2 business days.

Due to a high volume of orders and our commitment to reducing environmental impact, shipping times may be slightly longer than usual. We strive to minimize emissions by using eco-friendly shipping methods, which can sometimes extend delivery times. To ensure we meet your expectations, we provide the following estimates:

  • Processing Time: All orders will be shipped within 24-48 business hours.
  • Delivery Time: Shipping typically takes around 5-8 business days, depending on your exact location in England.

We appreciate your patience and understanding as we work to deliver your orders in an environmentally responsible manner. If you have any questions or need further assistance, please don’t hesitate to contact us.

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • PayPal

Your payment information is securely processed to ensure your transactions are safe.

Other question?

If you have a question that isn't addressed here, please don't hesitate to reach out. Our customer service team is ready to assist you with any additional queries you may have. Feel free to contact us via our contact page, and we'll get back to you as soon as possible.

Thank you for choosing us!